Chris Stout asked:


College is mental gymnastics at its finest. University campuses are alive with ideas, some scientifically provable, others entirely arguable. When you exist in this sphere of swirling minds you can’t help but feel energized by the exchanges you encounter. People all around you have something to say. Positions and postures come in all sorts of varieties. Questions are answered by questions that prompt more questions.

In this intense minefield of knowledge and half-knowledge, you need to have your wits about you. You need to be confident in your critical thinking abilities, and you have to be passionately willing and able to improve them.

Here are five ways to exercise your brain and stay academically athletic.

1. Discuss ideas outside of the classroom with intelligent people who enjoy a good debate.

College is a place for spirited arguments. When else are you going to have the opportunity to drink and discuss philosophy, economics, metaphysics, religion, politics and history on a nightly basis? Molten minds are forming all around you, and as the cerebral rocks cool, everyone wants to share. Get in on the debate, put in your two cents, no, better yet say a nickel’s worth. College is an open forum for any an all topics. Take advantage of it while you can.

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2. Take classes that intrigue you.

Nothing spurs analysis like interest. If you want to trick your brain into thinking that it’s in hobby mode, not study mode, and then you better be passionate about your subject matter. There must be something that you find fascinating. Whatever it is, enable that curiosity. Tap into genuine interest, and school work will start to feel instantly rewarding. By following your personal preferences, you’ll be able to delve more deeply into the material you study.

3. Take notes like your life depended on it.

Seriously. When you try to create a written historical record of your lecture, in real-time, the results are amazing. You focus more one what’s going on in the moment. You associate the information you process with audio and visual imprints. You have a concise record of everything you were exposed to, and you can review this material quickly and completely. Don’t forget to take notes as you read, and write all over your books!

Do your homework like you’re supposed to and come to class prepared. Subject-specific critical thinking is all about recalling information. The more ways you imprint, the more you retain. Make sure you like your classes, because you’re going to be asked to digest mass quantities of whatever material you’ve signed up to absorb. Talk about what you’ve learned with friends and classmates, but don’t get in fights over the periodic table. Respect everyone else’s opinion, but express your own. Realize that no matter what, there’s always more to learn

Gian Fiero asked:

If you are trying to get a job, or a better job, your chances of doing so will be greatly enhanced by the experience and education you place on your resume, but the “soft” skills that you demonstrate will distinguish and differentiate you from the gluttony of competitors who are vying for the same job.

But what are those skills?

Apparently, in spite of the flood of resumes that employers are receiving during a time when the market is saturated with job seekers, they are not as happy with their prospects as you might think.

This is according to a comprehensive survey conducted by Randall S. Hansen, Ph.D., and Katharine Hansen, Ph.D. Their survey is a distillation of many studies done on the skills universally sought by employers.

A portion of the skill list derived from their survey follows.

Communications Skills (listening, verbal, written). By far, the one skill mentioned most often by employers is the ability to listen, write, and speak effectively. Successful communication is critical in business.

Exceptional listener and communicator. Someone who effectively conveys information verbally and in writing.

Analytical/Research Skills. Deals with your ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed.

Highly analytical. Thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.

Computer/Technical Literacy. Almost all jobs now require some basic understanding of computer hardware and software, especially word processing, spreadsheets, and email.

Computer-literate performer. Competent with extensive software proficiency covering wide variety of applications.

Flexibility/Adaptability/Managing Multiple Priorities. Deals with your ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.

Flexible team player. Someone who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Interpersonal Abilities. The ability to relate to your co-workers, inspire others to participate, and mitigate conflict with co-workers is essential given the amount of time spent at work each day.

Proven relationship-builder. Someone with unsurpassed interpersonal skills.

Leadership/Management Skills. While there is some debate about whether leadership is something people are born with, these skills deal with your ability to take charge and manage your co-workers.

Goal-driven leader. Someone who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.

Multicultural Sensitivity/Awareness. There is possibly no bigger issue in the workplace than diversity, and job-seekers must demonstrate a sensitivity and awareness to other people and cultures.

Personable & Professional. Strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

Planning/Organizing. Deals with your ability to design, plan, organize, and implement projects and tasks within an allotted time frame. Also involves goal-setting.

Results-driven achiever. Someone with exemplary planning and organizational skills, along with a high degree of detail orientation.

Problem-Solving/Reasoning/Creativity. Involves the ability to find solutions to problems using your creativity, reasoning, and past experiences along with the available information and resources.

Innovative problem-solver. Someone who can generate workable solutions and resolve complaints.

Teamwork. Because so many jobs involve working in one or more work-groups, you must have the ability to work with others in a professional manner while attempting to achieve a common goal.

Resourceful team player. Someone who excels at building trusting relationships with customers and colleagues.

As someone who specializes in career planning, I have to give kudos to Randall and Katharine for this meticulous list. It’s one of the best I’ve seen. If you are serious about finding a job, including and demonstrating the above skills on your resume, and highlighting them in your interviews, may be the key to opening the door to greater opportunities for you.

Nick Moreno asked:

“Selling Skills … Make Closing A Sale Automatic.”

By Nick Moreno – Sales Trainer & Head Sales Coach

The National Sales Center

There are well-defined moments in the sales process when you absolutely must ask for the order. You can’t afford to have these precious moments slip through your fingers but unfortunately, that’s exactly what happens to too many salespeople. I have some advice that will protect you from becoming one of those salespeople. The key is to make closing automatic and you do that by knowing exactly when you must ask for an order.

“Always Be Closing”

Unfortunately, too many salespeople were mislead into believing that “Always Be Closing” represents the “ABCs” of salesmanship. Frankly, nothing could be further from the truth. You can’t always be closing because asking for an order is only one of the steps in the sales process. At a minimum, before you ask for an order you need to establish some rapport with your prospect, uncover a need for your product and present your solution. “Always Be Colsing” may sound great in a movie but it is meaningless when you’re in your sales territory, attempting to sell something to someone.

Often, salespeople that think they should always be closing are, in reality, never closing. These salespeople do not understand the sales process because if they did, they would know when and how to ask for an order. Well-trained professional salespeople don’t have these problems because they follow a well-defined sales process. These professionals know exactly when the only thing left to do is close the business.

Fear Of Closing

I also work with another group of salespeople in my sales training programs that need help with their closing skills. These sales reps need to overcome their fear of closing. After all, you can’t be sales rep and have a fear of closing, just as you can’t be an electrician and have a fear of electricity! Salespeople close and if you are not closing you’re not a salesperson… you are just a conversationalist. Salespeople that fear closing just keep talking and hopelessly praying that at some point, the prospect will ask for an order form to sign. Guess how often that happens?

In my work, I’ve uncovered many factors that cause some salespeople to fear closing. Some sales reps don’t want to face the moment of truth. Other salespeople fear they may appear “pushy”. There are also other salespeople that assume, without any data to support their assumption, that the prospect is not ready to sign an order. I help these salespeople by making closing an automatic reflex reaction to certain events in the sales process. When closing is automatic, you don’t even have to think about it. You automatically ask for the business. This process helps most salespeople overcome their fear of closing.

Initial Close

At some point in the sales process, you’ll ask your prospect a series of questions to uncover a need for your product or service. You’ll then present your product and explain how the product addresses the needs you’ve uncovered. Once you’ve presented all the benefits your prospect with gain by using your product, you must close. You must ask for the order at this point in the sales process. Don’t think about it … just close.

Since this is the first time you’ve asked your prospect for the order, this closing attempt is called the Initial Close. Your prospect has two possible reactions to your Initial Close. Your prospect will either give you the order or give you an objection. Obviously, if you get the order, you’ve accomplished your goal. On the other hand, if you get an objection, you still have some work ahead of you.

Overcoming Sales Objections

It is not end of world if you get some objections after your first closing attempt. In fact, you probably will get some objections after your Initial Close. Most prospects feel it is their duty to have some objections for the person attempting to sell them something. So relax and don’t panic. Now that the objection has surfaced, you just moved one step closer to the order. Keep in mind that an objection is not rejection. An objection is only a request for more information. Your prospect is confused and unclear about something you said or something you failed to mention. By addressing the sales objection, you give your prospect new and additional information. Armed with the new information, your prospect is able to develop a new and favorable opinion about their decision to purchase your product.

Objections should not be ignored and must be answered in a way that completely salifyes the prospect. The salesperson should not get defensive or start debating the prospect. The goal is not to win an argument. The goal is to get the order.

The “No More Objections” Close

Once all objections have been successfully addressed, you must close the prospect and ask for the order. As with the Initial Close, don’t even think about it and make this closing attempt an automatic part of your sales process. I refer to this closing attempt as the “No More Objections Close”. Once the prospect runs out of objections, the salesperson must ask for the order. Don’t think about it … just close.

Salespeople should always be direct and confident when closing a sale. The salesperson’s confidence makes the prospect confident about the decision to purchase. All objections have been successfully addressed and the salesperson must confidently assume the prospect is ready to do business.

Also, you must remain silent after you ask for an order. The prospect must be the next one to speak. There could be an uncomfortable pause while the prospect thinks about the final decision. If you interrupt that pause, you greatly diminish your probability of receiving the order. That’s why this is called strategic selling.

When You Must Close The Sale

As you now see, there are two moments in the sales process that call for a closing attempt. The first attempt is after you’ve presented the benefits of your product. The second time is after all objections have been successfully addressed. Implement this process and make closing automatic.