Julia Penny asked:


 

The manager interview centers around 5 main areas of competence. These are the qualities or competencies that a successful manager displays, regardless of age, gender, industry or organization. Prepare for management interview questions that explore these competencies.

Provides Clear Direction

A good manager establishes and defines specific objectives and desired results. These are clearly communicated to staff and responsibility and resources appropriately delegated to achieve these outcomes. Ongoing controls are established and follow up implemented to ensure task and goal achievement.

Communicates Clearly and Openly

The manager should be open and direct in dealing with people. Staff want straightforward information from their managers or supervisors. Open communication develops an atmosphere of trust, essential to successful goal attainment.

Develops and Supports People

A skilful manager works with others to maximize performance. Coaching, mentoring, facilitating and delegating all play a role in staff development. Performance management and feedback are also key elements. Supporting staff is consistently rated as one of the most important aspects of effective management.

Makes Decisions When they are Needed

Good judgment and decision-making skills ensure that things get done. Although employees often want a say in things they don’t want endless debate and discussion. Effective managers are able to judge when it is time to get on with things and make a decision.

Motivates Staff

A manager that encourages staff to give of their best, recognizes good performance and rewards appropriately will be effective in getting things done and achieving meaningful results.

A manager interview uses behavioral questions to determine the candidate’s level of competency in these 5 areas. Prepare for your job interview by viewing the management interview questions that explore these 5 competencies including sample answers and guidelines.

Matt Somers asked:

A wise man once said that apart from the spelling there is no difference between counselling and coaching. There’s a shade of truth in this but for the sake of the clarity I’m trying to achieve in this piece I am going to illustrate the differences such as they are. In fairness, it’s relatively easy for me to do this as I am concentrating on coaching that takes place at work; usually delivered by a line manager. We’ll see later on when we come to look at the different types and branches of coaching activity that the lines of distinction do become far more blurred.

As with mentoring, the skills of the coach and the counsellor are the same. They each listen attentively, ask probing questions and offer non-judgemental observations in the spirit of helping their ‘clients’ find their own answers. I don’t think either a coach or a counsellor would go down the “You should…”, “You must…” route. The difference does not lie in the skill set; it has much more to do with the content of the conversation and the desired result.

Counsellors are concerned with identifying root causes. They will guide us on a journey through our history to identify critical incidents and problems that have left a mark and cause us problems still. With such issues identified, the work of the counsellor develops into one of exploring ways of dealing with those problems and making changes. We can easily see that relationship counsellors, substance abuse counsellors, bereavement counsellors, etc. focus on dealing with what’s happened.

Coaches are concerned with moving forward. Coaches help the people whom they coach to identify a desired set of circumstances, to examine how that contrasts with current circumstances and then to plan out a series of steps to get from one point to the other. The coach starts from the here and now and, although aware that situations in the past can cause problems today, is more focused on creating mobility and momentum and on getting people started. Coaches focus on dealing with what must happen next.

Picture the scene: you’re three-nil down at half time. The team counsellor would examine the mistakes of the first half, but the team coach would set out the tactics for the second. Both are useful, and as ever are often combined. As always, the needs of the people we’re helping must override any semantic debate around the differences.

However, getting the positioning right is crucial. I’ve seen many a coaching programme get off to a shaky start because staff perceived that they were going to be counselled and were obviously uneasy about how well their managers were qualified to offer this kind of help and whether it was appropriate to talk about potentially emotive personal issues in a work context. Of course there may be a time for counselling at work, and what starts out as a straightforward coaching session may move in that direction. With this in mind it is worth checking out your organization’s welfare and access to counselling policy if you have the slightest suspicion that a coaching approach may uncover a deep seated issue and thus need a professional intervention.

The statements below are an attempt to put these comparisons in simple terms

Managing “Do this.”

Instructing “Here’s how to do this.”

Training “Have a go at doing this.”

Mentoring “My advice would be to….”

Counselling “What feelings does this invoke?”

Coaching “How do you think you could…?”

I wonder if in the end these differences are purely academic and of more interest to people like me who muse on these things, than to people like you who have the harder task of getting people to be the best they can at work.

Having said that, an appreciation of the similarities and differences is useful when it comes to positioning coaching in your team and in your organization. You may well find that if your team is unclear about what coaching involves and have confused it with other things, then they may not engage as fully as you’d wish.

Jonathan Senior asked:

Being a new manager In the UK at least, people tend to be promoted on the basis of technical knowledge rather than management skill.

Quite often you hear from ex soccer players who have gone from playing to managing say that it is a big change going from “one of the lads” to telling someone they aren’t in the team for the cup final.

So how can a new manager get started with a management career without alienating previous colleagues and friends?

1. Remember the relationship has changed forever and there is no going back. People will look to YOU to bail them out of problems.

2. Don’t go mad celebrating. Some colleagues may have failed miserably at the interview or even worse, may not have been given an interview.

3. Think about how you talk to these people and how they reply. Depending on the nature of your workplace, shouting over the office may no longer be acceptable. You might have a desk or even move offices completely. Never under estimate the power a desk or office move!

4.Think about how and where you socialise with people who still do your old job. Getting drunk every Saturday night is probably not all that clever if you want respect on Monday morning (but that depends on the jo you do…)

5. Try to sport when they are testing you. Like it or not, people you used to sit alongside will try to test you out. Will you let everyone go home early the day before the holidays start? Who will cover the office if you do?

6. Work out a plan to deal with being “tested”. Your new staff will “test” you – work out (even subconsciously) how far they can push you. You must work out how to cope with this or they will take control from day 1. You could pick several issues which you will not move on. These could include, office cover after 5pm or maximum number of tea breaks. Don’t tell anyone what these are though and they won’t work you out as quick.

7. Make sure your subject matter knowledge is up to date. “If you don’t know something, know where to look” You will get tested on this also.

8. Praise in public, criticise in private. This is basic and you will need to be on your guard not to be drawn into a public debate or discussion on a controversial subject or one you are not confident discussing.

9. Don’t take everything on yourself This is easier said that done (especially if the ). Pause a while- (if the vacancy HAS been there some time, another couple of days won’t make much difference. If you work out what needs to be done BEFORE jumping in, YOU are likely to remain sane and healthy rather than buckling under the pressure with a few weeks.

Being a new manager is exciting, daunting but very rewarding. To summarise,the key thing is managing the changing relationship between yourself and your former colleagues.